Case Study: Thies & Talle Management Saves Time and Improves Leasing with Knock

Thies & Talle Modernize the Leasing Journey and Kick Their Customer Experience Into High Gear with Knock

Thies & Talle Management, a Minnesota-based property management company, needed a better way to handle leasing as their portfolio grew across rural and urban, affordable and luxury communities. Their manual process in the PMS made it difficult to track prospect activity, add notes, and follow up consistently, leading to missed opportunities and poor visibility into lead sources.

Thies & Talle turned to Knock’s Centralized Leasing Suite to streamline follow-ups, improve team collaboration, track ad spend sources, and support renewals. With Knock, the company saved about 20 minutes per prospect per day for office staff and 5 to 10 hours per week for trainer Shannon Hamilton, while also improving the prospect and resident experience through easier self-scheduling and virtual tours.

Thies & Talle Management

Shannon Hamilton

Training Coordinator