Case Study: The Standard at Eastpoint achieves faster lead response times with Knock

Stonemark Uses Quick Replies to Decrease Response Times and Improve Leasing Team Efficiency

The Standard at Eastpoint, professionally managed by Stonemark in Houston, Texas, needed a better way to follow up with prospects quickly while still keeping communications personal. Using Knock’s Quick Replies, the leasing team could streamline outreach without relying on an old paper-based system that made it easy to lose track of leads.

With Knock’s Quick Replies, The Standard at Eastpoint built templated messages that agents could quickly customize with details from each prospect’s conversation. The result was faster, more personal follow-up: the team responded to 68% of leads within an hour and 55% within 30 minutes, and prospects noted that the messages were detailed enough to bring them back.

The Standard at Eastpoint

Erica Parada

Assistant Manager