Case Study: RedPeak Nearly Doubles Prospect-to-Lease Conversions with Knock AI Voice

RedPeak Sees Prospect-to-Lease Conversions Nearly Double with Knock AI Voice

RedPeak, a multifamily operator, was missing a large share of prospect calls as leasing demand increased. With no call center and many decentralized leasing teams, the company was missing about 60% of calls overall and up to 75% at remote properties, creating a need for better efficiency and responsiveness.

Knock solved this by deploying Knock AI Voice, which answers 100% of incoming prospect calls, records activity in real time, and helps route prospects toward self-guided tours. In just 60 days, RedPeak saw answered calls rise 251%, prospect-to-lease conversions improve significantly, and visit-to-lease conversion rates jump above the company average, helping boost leasing efficiency and justify marketing spend.

RedPeak

Faith Aids

Chief Innovation Officer