Case Study: Pioneer Acquisitions boosts leasing efficiency and transparency with Knock

Pioneer Acquisitions - Customer Case Study

Pioneer Acquisitions, a multifamily owner and operator, faced the challenge of leasing and managing a 2,000-unit portfolio across 25 buildings without on-site staff. With a siloed, brokerage-style leasing model and ongoing renovations that kept shifting timelines, the team needed better visibility into what was promised to prospects and a more transparent way to manage communications and accountability.

Knock provided the leasing and communication platform Pioneer Acquisitions used to track prospect conversations, daily engagement, and team activity more effectively. With Knock, Pioneer improved accountability for agents and gained transparency for managers, helping support lease-up progress at its Hyde Park portfolio from 66% to 95% occupied, while also contributing to a 34% increase in portfolio-wide occupancy and a 54% increase in ancillary income.

Pioneer Acquisitions

Nichole Granquist

Director of Revenue & Leasing