Case Study: Ore Living achieves portfolio-wide leasing efficiency with Knock

Ore Living Sees Portfolio-Wide Time Savings with Knock’s Centralized Leasing Suite

Ore Living, a New York-based multifamily operator with a portfolio across nine states, was looking for a better way to manage leasing at scale. To increase efficiency and improve oversight from lead to lease, the company turned to Knock’s Centralized Leasing Suite, including its Browser Calling feature, to support both virtual leasing assistants and onsite teams.

With Knock, Ore Living enabled leasing staff to make and answer prospect calls through their browser, track all interactions and call recordings in one system, and seamlessly hand off prospects to onsite teams. The result was faster follow-up, fewer missed leads, improved occupancy, and a strong measurable lift in performance, including an average 91% prospect-to-tour conversion rate at communities using Knock.

Ore Living

Savannah Bojokles

Marketing Manager