Case Study: The REMM Group achieves faster onboarding and happier onsite teams with Knock

Knock’s effortless onboarding set The REMM Group up for immediate success

The REMM Group, a multifamily property management company, needed a software solution to improve lead attribution and performance management without creating friction for its onsite teams. They wanted a tool that was easy to learn and adopt, since poor software adoption can hurt reporting accuracy and prospect engagement.

Knock provided a user-friendly platform with dedicated onboarding, customer success support, and built-in live chat assistance to help The REMM Group’s teams get up to speed quickly. The rollout was successful across the portfolio, saving Henry Wong about two hours a day on tracking, helping reduce marketing spend, cutting support tickets, and improving response times and customer service for prospects and residents.

The REMM Group

Windell Mollenido

Director of Marketing