Case Study: Scott Management increases closing rates and improves team performance with Knock

How Scott Management Increased Closing Rates and Improved Team Performance with Knock

Scott Management, a Washington, D.C.-area multifamily company managing nearly 4,500 units, needed a better way to track leads and support leasing teams as remote work and staffing disruptions made visibility difficult. With unreliable reporting from its property management system and limited calling capabilities, the team struggled to monitor prospect activity and avoid missing leads.

To solve this, Scott Management implemented Knock CRM, including Knock’s Voice App browser calling, automation tools, bulk email/SMS, and tour self-scheduling. With Knock, the company improved responsiveness by 3% and increased average Engagement Scores by 10%, while also reaching more than 2,000 self-scheduled appointments in a year and landing in the 90th percentile of Knock users for key performance metrics.

Scott Management

Esteban Dominguez

Operations Manager