Knock
21 Case Studies
Case Study: Redwood Residential Boosts Response Rates and Saves Teams Time with Knock
A Knock Case Study
How Knock’s Onboarding Boosted Redwood Residential’s Response Rates and Saved Teams Time
Redwood Residential, a Chicago-based property management company founded in 2017 with three regional offices and more than 5,000 units under management, was looking for a better CRM experience for its onsite teams. Training and Operations Manager Bethany Dolder also wanted to improve response rates and reduce the six to eight hours a week she spent supporting teams with software questions.
Knock’s CRM, along with quick reply templates, a user-friendly leasing dashboard, and the 360 Guest Card, helped Redwood streamline follow-ups and expand prospect coverage. With Knock’s onboarding and ongoing support, Redwood’s teams gained two to three hours back per day, achieved an average follow-up rate of 89.8% with some properties reaching 99%, and saw over 80% of teams exceed responsiveness goals, while also improving occupancy, traffic, and retention.
Open case study document...
Redwood Residential
Bethany Dolder
Training and Operations Manager