Case Study: Allegiant-Carter Management boosts visit-to-lease conversions and reduces fraud with Knock Tours

Allegiant-Carter proves they’re a luxury brand & reduces fraud with the most innovative touring tech on the market

Allegiant-Carter Management, a Tampa-based property management company, needed a more modern, high-touch touring experience as it expanded into luxury properties in larger markets. The team was still relying on paper maps and availability sheets, and it also lacked a dedicated way to protect against prospect-level fraud during tours. To address these challenges, it turned to Knock and its Knock Tours product.

With Knock Tours, Allegiant-Carter implemented a fully integrated touring companion with single-click ID scanning, selfie scanning, and easy access to maps, floorplans, availability, and real-time quotes. Knock helped the company gain clear visibility into fraud exposure, estimating about $13,666 in fraud costs per community each month, while also boosting visit-to-lease conversions by 5%. Allegiant-Carter also praised Knock’s ease of use and responsive support, and plans to roll the solution out portfolio-wide.

Allegiant-Carter Management

Jennifer Christy

Sales Trainer