Case Study: Port recovers 10% of lost pipeline with Knock AI

How Port Reclaimed 10% of Lost Pipeline with Knock's Real-Time Engagement

Port, an internal developer portal company, faced significant challenges with lead conversion and pipeline leakage. Their primary issue was that high-intent prospects engaging via Intercom were being handled by support representatives instead of the sales team, causing valuable leads to be lost. Additionally, disconnected systems and a lack of real-time engagement options meant follow-ups were slow and ineffective.

The vendor, Knock AI, replaced Port's Intercom with its real-time chat platform. This solution provided smarter lead routing based on intent and integrated seamlessly with HubSpot to ensure full visibility. As a result, Port reclaimed 10% of its lost pipeline within three months, reduced response times from two days to just 30 minutes, and generated three times more replies and qualified leads.

Port

Amit Zonenfeld

Marketing Operations Manager