Case Study: a global healthcare packaging company achieves faster CSV validation with Kneat Solutions

Enabling an Efficient Global Computer System Deployment

A global healthcare packaging company struggled with an inefficient paper-based computer system validation (CSV) process for its SAP deployment. The logistical challenge of shipping documents to international reviewers became untenable during COVID-19 travel restrictions, making project timelines unachievable. This led them to seek a digital solution from vendor Kneat Solutions to enable remote, online collaboration for their global teams.

Kneat implemented its digital validation platform, replacing the paper process with a system that provided remote access and full transparency. The solution was virtually deployed with comprehensive training via Kneat Academy. The customer reported that Kneat made the SAP project significantly quicker, resulting in huge savings in cycle times. Kneat was also expanded for use in other validation processes across IT and facilities, with the client praising the vendor's responsive service and excellent support.