Case Study: SwagRobot achieves centralized, automated order management and e‑commerce with Knack

SwagRobot - Customer Case Study

SwagRobot, founded by John Katez, produces custom swag like lapel pins, keychains and lanyards. As the business grew, John’s patchwork of spreadsheets, manual proofing via email and multiple third‑party tools (QuickBooks, Stripe, etc.) became a bottleneck—making centralized order management, customer‑specific pricing, and scalable workflows nearly impossible.

John rebuilt the operation on Knack, creating a centralized customer portal and project dashboard with in‑app proofing, revision history, per‑customer pricing and integrated e‑commerce (card/PayPal). The system was live in days and immediately reduced communication time, automated alerts and payments, simplified repeat orders, cut time and cost, and delivered a much better customer experience.

SwagRobot

John Katez