Case Study: Shalley and Murray streamlines call tracking and case management with Knack

Shalley and Murray cut spreadsheet madness and recovered business with Knack

Shalley and Murray, a New York City criminal law firm, faced challenges managing their high volume of time-sensitive client calls using inefficient spreadsheets. This system led to duplicated efforts and lost business. They needed a cloud-based, multi-user solution with a small learning curve to track call data effectively, which they found with the vendor Knack and their custom app for call tracking and case management.

Knack implemented a solution that provided centralized, mobile-accessible data, allowing the partners to track calls and case details from anywhere, including in court. This eliminated duplication and improved organization. The result was significantly increased efficiency and preparedness, enabling the firm to accept more business. Don Murray stated that the cost of Knack was made back many times over, confirming the solution's measurable value and impact.

Shalley and Murray