Case Study: Shalley and Murray achieve faster client response and streamlined case management with Knack

How Knack turned a law firm call-tracker app into a business backbone

Shalley and Murray is a busy New York City criminal law firm run by partners Don Murray and James Shalley that struggled to manage a high volume of time‑sensitive intake calls and case information using spreadsheets and post‑its. The manual process caused duplicated outreach, missed opportunities, poor visibility into where prospects were in the intake pipeline, and limited access when the partners were out of the office.

They replaced spreadsheets with Knack’s Call Tracker, creating separate logins, cloud‑based call logs and “action sheets” for each case, and mobile access from phones and tablets. The result: faster, coordinated responses, fewer missed or duplicated calls, centralized case data accessible anywhere, improved organization and preparedness in court, and clear ROI that made the platform indispensable to their practice.

Shalley and Murray

Don Murray

Shalley and Murray