Case Study: World Vision achieves simplified global logistics and real-time inventory visibility with Knack

How Knack helps a nationally distributed team manage an internationally distributed nonprofit

World Vision, a global relief organization operating in more than 90 countries, needed to manage complex gifts‑in‑kind logistics—tracking donations from donors through warehouses and ocean containers to destinations in over fifty countries. Their existing ERP was too complex and hard to use, hurting visibility, collaboration, and volunteer engagement.

Using Knack, logistics manager Kevin Horrocks built a cloud‑based custom app with simple consolidated views, shipment tracking (dates, ETAs, costs), a dock schedule calendar, and role‑based dashboards—including tailored screens for volunteers. The result was clearer real‑time visibility, easier reporting and collaboration across sites, doubled volunteer efficiency in some tasks, and a scalable, cost‑effective solution that continues to expand.

World Vision

Kevin Horrocks

Logistics Manager