Case Study: RC Recycling saves 2 hours a day and streamlines operations with Knack

How Knack helped save two hours of daily data maintenance with the right workflows

RC Recycling, a Salt Lake City company owned by Mike Richards that handles cleanup and disposal of concrete waste for construction sites, was bogged down by a tangle of Excel spreadsheets. Mike spent about two hours a day manually moving data between files to track projects, containers, drivers, routes and customer requests, which made last‑minute changes, real‑time updates and billing slow and error‑prone.

Moving to Knack’s cloud database let Mike build automated workflows that turn calls into work orders, push assignments to drivers’ phones, and move completed jobs straight into a “to be billed” queue. The result: the company cut manual steps to a few clicks, gained real‑time visibility and accuracy, enabled remote work (and hiring a part‑time dispatcher), and freed up time to focus on growing the business — with plans to add route‑completion notifications next.