Case Study: 360 Private Travel achieves flexible, remote-access bookings and streamlined workflows with Knack

How Knack helped a concierge travel service grow beyond their office

360 Private Travel, a luxury concierge service led by James Turner in Sevenoaks, England, struggled with an outdated, non‑web reservation system that couldn’t support a largely mobile sales team. The company needed a flexible solution that would allow remote access, document generation, payment processing, supplier access, and automated workflows—capabilities missing from off‑the‑shelf systems James had tried.

Using Knack, James built a web‑based client management app that consolidates bookings, travel documents, payments, supplier logins, and task-driven workflows. Integrations (via Zapier/WebMerge and Travelport) and automated reminders keep 30 users across multiple countries in sync, speeding data access, improving follow‑through, and centralizing operations so the business can work anywhere, anytime.

360 Private Travel

James Turner

Chairman