Case Study: Hobsons Bay City Council streamlines city operations with Knack

Hobsons Bay City Council boosts review completion to 99% with Knack

Hobsons Bay City Council, a local government body serving over 90,000 residents in Melbourne, Australia, faced significant operational challenges due to its reliance on outdated, manual processes. The council used disconnected systems, spreadsheets, and paper-based forms, which led to data inaccuracies, inefficiencies, and difficulty in delivering a high-quality customer experience. Seeking a catalyst for change, the council turned to the no-code platform Knack to modernize its tech stack and reimagine its internal workflows.

Using Knack, the council built a centralized, cloud-based system to manage projects, performance reviews, and service requests. The solution provided a single source of truth, streamlined data entry with customized forms, and automated previously manual processes. The results were substantial: a staff performance review completion rate skyrocketed from 35% to 99%, and one customer service app reduced manual processing time by 30 minutes per job, saving an estimated $125,000 over two months. Knack provided the foundation for Hobsons Bay's business transformation, dramatically improving efficiency, accountability, and customer service.

Hobsons Bay City Council