Case Study: AwarePoint achieves streamlined management of thousands of service visits and deployments with Knack

AwarePoint uses Knack to manage thousands of service visits and deployments

AwarePoint provides workflow automation and tracking solutions for acute care hospitals, and its technical services team manages thousands of service visits and deployments each year. They struggled with paper-based processes and disparate tools, and found off-the-shelf systems that compromised critical workflows — so they needed a custom solution that wouldn’t divert development resources.

They chose Knack’s no-code platform to build a centralized app with a drill-down team calendar, one-click custom reporting, and bulk import/edit tools. The result was a fast rollout that consolidated data, improved resource coordination and communication, and enabled new tracking of customer opportunities and anecdotes to demonstrate the services team’s impact on sales and customer value.

AwarePoint