Case Study: Austin City Government streamlines transportation operations with Knack

Austin City Government cuts work ticket handling from 6 stages to 2 with Knack

The Austin City Government's Department of Transportation, specifically its Arterial Management Division, faced significant data chaos. Their asset information was scattered across outdated spreadsheets, and field technicians relied on a slow, paper-based workflow for service tickets. This disorganization prevented the division from effectively managing infrastructure and serving citizens. To solve this, they turned to the vendor Knack and its application platform to build a custom solution.

Knack implemented a real-time database that automated workflows and integrated with the city's 311 system. This created a single source of truth for asset data and enabled a mobile workforce, cutting a six-stage process down to just two. The results were substantial time and cost savings; information requests that once took 30 minutes now take five, and the city eliminated a dedicated staff position. Knack provided the city with newfound confidence in its data and enabled better, faster service for its constituents.

Austin City Government