Case Study: 360 Private Travel streamlines flexible travel operations with Knack

360 Private Travel streamlines operations for 30 users with Knack

360 Private Travel, a luxury travel concierge service based in England, faced significant challenges with an outdated, non-web-based system that lacked flexibility for its mobile sales team. Their chairman, James Turner, sought a new solution from vendor Knack that could not only track reservations but also generate documents, accept payments, and provide supplier access, requirements which other out-of-the-box solutions could not meet.

The solution implemented using the Knack platform provided a flexible, web-based database that became the backbone of their business. It streamlined the entire booking process, organized data, and enabled seamless remote access for their global team of 30 users. Knack’s workflow features, including automated tasks and emails, kept the team alerted to updates, while custom integrations via the Knack Builder Network allowed for connections with payment processors and ticketing services. The result was a fully revolutionized operation that consolidated all data and mirrored the company's own flexible, client-focused approach.

360 Private Travel