Case Study: IRS Link & Learn Program achieves nationwide certification scalability with KMI Learning

LinkLearn powers nationwide certification for 857,000 users with KMI Learning

The Internal Revenue Service (IRS) needed to modernize its delivery of required certification exams for its large, nationwide volunteer tax preparer workforce. Their legacy processes were not scalable and lacked reporting visibility. The IRS engaged vendor KMI Learning to implement a scalable LMS solution for its Link & Learn Certification Program to handle secure, rules-based exam delivery and significant seasonal traffic surges.

KMI Learning implemented and continues to support a modern LMS platform that moved exams fully online and was later updated to improve administrative workflows. The solution supports over 128,000 active users annually and has handled over 5,000 concurrent users during peak season without disruption. Results include sustained program growth, reduced administrative effort through automation, and stable performance. KMI Learning has provided uninterrupted service for 13 years across multiple prime contractor transitions.

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