Case Study: LinkLearn achieves scalable, compliant tax preparer training with KMI Learning

LinkLearn - Customer Case Study

LinkLearn, an IRS-supported training platform for volunteer tax preparers, faced a significant challenge in scaling its system to handle over 10,000 simultaneous users during the intense peak tax season. Their existing LMS was inadequate, risking system crashes, failed audits, and inefficient training due to an inability to manage complex compliance, certification, and testing requirements. KMI Learning was engaged to provide a solution.

KMI Learning delivered a fully customized and scalable LMS with a high-capacity infrastructure and an advanced assessment engine. This solution successfully supported the massive seasonal demand while ensuring legal compliance. As a result, LinkLearn, with KMI as its ongoing LMS partner, has trained and certified over 100,000 volunteer tax preparers annually since 2012, maintaining peak performance during the busiest months.

LinkLearn