Case Study: Headland Technology achieves operational efficiency with Klugo's NetSuite solution

Headland Technology cuts lost stock and tools by 98% with Klugo

Headland Technology, an Australian sheet metal machinery importer and distributor, was struggling with inefficient field service management caused by running multiple disparate software systems simultaneously. This led to duplicated work, high administrative costs, and a lack of a unified customer view. They partnered with Klugo to find a solution to consolidate their operations and support their growing business.

Klugo implemented NetSuite, a cloud-based business management system, to provide Headland with a single platform for all operations. The solution included a custom-developed Field Service Module, which eliminated duplicate data entry, automated workflows, and provided real-time analytics. The results were significant, including a 98% reduction in lost stock and tools, a 100% reduction in paper usage, and greatly improved customer satisfaction due to faster response times and enhanced communication, all delivered by Klugo.

Headland Technology