Case Study: Allcon Group improves business efficiency with Klugo's NetSuite SuiteCommerce solution

Allcon Group cuts phone orders by 150 per day with Klugo

The Allcon Group, a specialist supplier to the concrete construction industry, faced challenges with a B2B website that lacked integration with their NetSuite system. This disconnect forced their customer service team to manually process all orders, increasing costs and hindering growth. They engaged vendor Klugo to implement a NetSuite SuiteCommerce solution to create an efficient and integrated online purchasing portal for their customers.

Klugo implemented a SuiteCommerce Advanced website that was fully responsive and integrated with Allcon's NetSuite system. The solution automated order processing, allowing customers to purchase directly online. This significantly improved business efficiency for Allcon, freeing up staff resources and enabling the business to scale. The vendor Klugo delivered a platform that customers loved, leading to a measurable shift from phone orders to online transactions.

Allcon Group