Case Study: Sony Computer Entertainment of America achieves 360° retail visibility and improved field productivity with KloudGin

Sony Computer Entertainment of America - Customer Case Study

Sony Computer Entertainment of America, the company behind PlayStation, faced challenges managing merchandising, inventory and field operations with an aging Windows 7–based in‑house system that suffered frequent downtime and heavy IT dependence. Needing real‑time visibility, an intuitive mobile app and easier configuration, they turned to KloudGin for a mobile workforce and inventory management solution to support their field sales teams responsible for displays, training and inventory across retail partners.

KloudGin implemented a configurable mobile app and scheduling engine (integrated with Google) that equips field reps with Android tablets to capture POS photos, inventory consumption, training and ticketing data, plus route planning and mileage tracking. The deployment now supports over 50,000 store visits per month with system uptime above 99%, a unified merchandising process across the US and Canada, reduced supervisor store visits, faster replenishment and repairs, and measurable gains in productivity and operational visibility.

Sony Computer Entertainment of America

Christine Petersen

Director Retail Field Operations