Case Study: Gas Authority achieves seamless online appliance shopping and contractor scheduling with KloudGin

Optimizing Customer Experience and Operations with KloudGin the Gas Authority’s Transformational Journey

The Gas Authority, the largest non-profit natural gas joint action agency in the U.S. serving over 250,000 customers, needed a beyond‑the‑meter solution to boost customer satisfaction and create new revenue streams. The Gas Authority wanted a seamless one‑stop online experience—allowing customers to browse and buy appliances and schedule licensed installers—backed by a robust logistics and automated e‑commerce platform that integrated with inventory systems and third‑party installers.

KloudGin delivered a unified solution using its Field Service Suite, Shopify and Sage Intacct integrations, and a mobile contractor app, plus utility‑grade AWS security. KloudGin enabled real‑time inventory checks, automated procurement and vendor POs, seamless contractor scheduling and mobile work‑order management with e‑signatures. The implementation produced a fully automated appliance shopping experience, on‑demand procurement, and seamless scheduling for 430 appliance and gas‑line installations, improving operational efficiency, customer satisfaction, and new revenue generation.

Gas Authority