Case Study: National Fuel Gas Company achieves real-time field service scheduling and dispatch with KloudGin

National Fuel Gas Company automates dispatch across 20 work centers with KloudGin

National Fuel Gas Company (NFG), a utility serving over 743,000 customers, needed to replace its legacy scheduling system to transform its field service management. The challenge was to find a solution that automated scheduling workflows, streamlined resource management, and integrated seamlessly with their existing SAP ecosystem. NFG selected KloudGin's Field and Asset Operating System to address this need.

KloudGin provided a mobile-first platform with pre-built SAP adaptors, enabling a quick implementation. The solution automated scheduling and dispatch across 20 work centers, providing a complete real-time view of field operations and workers. This resulted in improved data visibility, automated customer service tasks, and enhanced resource management for NFG. KloudGin empowered the utility to significantly improve operational efficiency and team collaboration.

National Fuel Gas Company