Case Study: Madison Gas and Electric achieves digital field work management with KloudGin

Madison Gas and Electric streamlines field work across 157,000 electric customers with KloudGin

Madison Gas and Electric (MGE), an investor-owned utility, embarked on a digital transformation initiative to increase operational efficiency and improve customer service. A key challenge was replacing its outdated, paper-based and manual field processes with a modern, integrated system. To address this, MGE selected the KloudGin field service management platform for mobile workforce management.

The KloudGin solution provided a single, mobile-centric platform that automated scheduling and integrated with core systems like Oracle C2M and Esri ArcGIS. This gave field crews real-time access to data and digital maps, eliminating paper and streamlining workflows. The implementation by KloudGin resulted in improved data collection, more predictable operations, and greater visibility into field work statuses, enabling MGE to respond more quickly to emergencies and customer needs.

Madison Gas and Electric