Case Study: Louisville Water Company achieves streamlined backflow compliance and field operations with KloudGin

Louisville Water Company reduces backflow paperwork by 100% with KloudGin

Louisville Water Company, a public water provider serving nearly one million customers, faced a significant challenge in managing its complex backflow and cross-connection program to ensure public safety and compliance. Their hybrid network of utility-owned and customer-owned assets was managed with a manual, inefficient process split between different systems, including a soon-to-be-deprecated Oracle Mobile Workforce Management solution. They needed a unified digital system to streamline operations and improve data capture.

KloudGin implemented its Backflow and Cross Connection Management solution on a rapid two-month timeline. The KloudGin platform provided a centralized, cloud-based system that integrated with customer billing and empowered field crews with a mobile-native app. The results were transformative: KloudGin eliminated 100% of the associated paperwork, saved 10 hours per employee per week on manual transcription, and enabled automatic, real-time updates to customer records, dramatically increasing operational efficiency and data accuracy.

Louisville Water Company