Case Study: Louisville Water Company achieves single-platform mobile work management and digital transformation with KloudGin

KloudGin’s Single Work Management Platform Transforms Louisville Water into Utility of the Future

Louisville Water Company, a 159-year-old utility serving nearly one million customers, faced a legacy, paper-driven operations stack—30+ year systems with no mobile field integration, stale data, and disconnected GIS and workforce management tools. Seeking a multi‑phased digital transformation to track work by asset and improve efficiency, Louisville Water selected KloudGin and its Field Service Suite and KloudGin Mobile Application to replace their aging Oracle WM/MVM workflows.

KloudGin implemented a cloud‑first, mobile‑first single work management platform with WAM, CC&B and ESRI ArcGIS integrations, providing offline mobile work execution, automated scheduling, GIS‑pinpointed repairs and single sign‑on. The KloudGin solution replaced Oracle MVM in under 12 weeks, eliminated paper trails, automated timekeeping and approvals, optimized scheduling and inventory use, and achieved broad field adoption across customer‑facing crews—improving decision making for Louisville Water Company’s ~$1B in assets and enabling measurable operational efficiencies.

Louisville Water Company

Dave Vogel

Executive Vice President