Case Study: Fiber broadband provider Greenlight Networks achieves 67% back-office productivity gain and 50% reduced scheduling backlog with KloudGin

KloudGin Enables Greenlight Networks to Enhance Customer Experience by Automating & Mobilizing Their Field Workforce

Greenlight Networks, an ultra-high‑speed broadband provider in Rochester, NY, faced rapid growth that outpaced its manual field operations: assets tracked in spreadsheets, multiple scheduling systems for employees and contractors, paper forms and checklists, and inefficient order workflows. To digitize processes, enable customer self‑scheduling, optimize routes and automate order creation, Greenlight chose KloudGin as its cloud field service platform.

KloudGin deployed its Field Service Suite, Mobile App and Connected Customer portal, integrated with IDI CostGuard, to automate work‑order creation, provide customer self‑scheduling, digitize forms and checklists, and give real‑time GPS, geofencing and dashboards. The KloudGin implementation delivered measurable impact: a 67% increase in back‑office productivity, a 50% reduction in scheduling backlog, improved scalability without adding headcount, and faster, more transparent customer communications.

Greenlight Networks

Jim Stuver

Vice President Customer Experience