Case Study: Hawaiian Telcom boosts field service efficiency with KloudGin

Hawaiian Telcom improves appointment success to 93.5% with KloudGin

Hawaiian Telcom, a telecommunications provider serving Hawaii, faced significant challenges in managing its field service operations. Their technicians relied on inefficient manual processes and separate systems for work orders, dispatch, and timekeeping, which caused delays and routing inefficiencies. To address these issues, Hawaiian Telcom sought a unified solution and partnered with vendor KloudGin to implement its field service and asset management platform.

KloudGin provided an integrated mobile solution that automated scheduling, dispatch, and timekeeping. This resulted in substantial improvements for Hawaiian Telcom, including an increase in completion rates for installs and repairs to 87.3%, a 10-15% improvement in repair times, and a reduction in the average hours per install. The KloudGin system also enhanced crew efficiency by providing automated work assignments through a single mobile app, allowing the company to better meet customer commitments and appointment windows.

Hawaiian Telcom