Case Study: City of Waco achieves unified municipal operations with KloudGin

City of Waco unifies municipal operations for 140,000 residents with KloudGin

The City of Waco, a municipality serving over 140,000 residents, faced significant operational challenges due to its reliance on a 34-year-old legacy work order system and disconnected departmental processes. These outdated, manual methods created data silos, hindered coordination, and made strategic capital planning difficult. To address this, the city selected KloudGin's unified asset management platform to modernize its operations and break down these inefficiencies.

By implementing KloudGin's cloud-based solution, the city integrated its departments into a single ecosystem, providing real-time visibility and mobile field capabilities. The results included streamlined work order management, automated reporting, and improved inter-departmental collaboration. KloudGin's implementation allowed the City of Waco to redeploy staff from administrative tasks to higher-value work, capture accurate data for better resource allocation, and lay a foundation for continued operational improvements across all municipal functions.

City of Waco