Case Study: California Water Service Company boosts field productivity and customer communication with KloudGin

California Water Service Company boosts appointments 25% with KloudGin

California Water Service Company (Cal Water), a major water utility, faced challenges with inefficient paper-based field operations and disconnected customer communication. They sought to modernize their systems and improve the customer experience. To address this, Cal Water partnered with KloudGin to implement its integrated Field Service and Asset Management suite along with its Connected Customer solution.

KloudGin provided a unified, cloud-based platform that integrated with Cal Water's back-end systems, replacing manual processes with automation and real-time customer updates. The solution delivered significant results, including a 25% increase in workforce productivity and confirmed appointments, a 1% improvement in on-time arrivals, and an estimated $650,000 in annual savings. KloudGin enabled Cal Water to enhance operational efficiency and customer satisfaction.

California Water Service Company