Case Study: Arizona Public Service achieves more efficient, paperless field operations with KloudGin

Arizona Public Service cuts scheduling time by 20% with KloudGin

Arizona Public Service (APS), the largest energy provider in Arizona, needed to modernize its field operations by replacing its legacy Oracle Mobile Workforce Management system, which was nearing end-of-support. The outdated system created operational hurdles, including difficult configuration, data synchronization errors, and a lack of modern customer communication features. APS partnered with KloudGin to implement a best-in-class solution that would optimize efficiency and improve the customer experience.

KloudGin implemented its comprehensive, cloud-native field service management platform, which integrated with APS's existing systems. The solution provided real-time work order management, offline capabilities for technicians, and enhanced customer notifications via email and SMS. As a result, APS achieved a 20% reduction in time spent scheduling work, increased on-time arrivals, improved customer satisfaction, and transitioned to 100% paperless digital workflows. KloudGin's platform modernized APS's field operations and set a foundation for continued excellence.

Arizona Public Service