Case Study: Orange County Water District achieves clearer permitting and stronger collaboration with Klir

Orange County Water District cuts training time from a year to a few weeks with Klir

The Orange County Water District (OCWD) faced significant challenges in managing its complex permitting programs, which were spread across disparate systems like massive Excel sheets, individual desktops, and personal memories. This lack of a centralized system created a high risk of error and made the agency heavily reliant on individual staff knowledge. To overcome this manual chaos and risk, OCWD partnered with vendor Klir to implement its permitting and workflow management platform.

Klir provided a centralized hub for permits, programs, and tasks, bringing clarity and structure to OCWD's operations. The solution enabled cross-department collaboration with clear visibility and automatic reminders. The results included dramatically improved transparency and teamwork, with staff able to find documents themselves instead of constantly relying on a single person. The platform also became a vital tool for knowledge retention, reducing new employee training time from a year to just a few weeks and ensuring institutional knowledge is preserved.

Orange County Water District