Case Study: Gogoprint achieves NPS increase from 42% to 77% with Klipfolio real-time KPI dashboards

Real-time KPI dashboards help Gogoprint improve their NPS rating from 42% to 77% in less than one year

Gogoprint is an online printing company serving Southeast Asia (and Australia through Zenprint) that aims to disrupt traditional printing with technology and a network of partners. Operations Manager Thorsten Schneider struggled with fragmented data across multiple cloud apps and a manual Google Sheets process that was time-consuming and inflexible, making it hard to track and improve key metrics like NPS.

Gogoprint implemented Klipfolio to pull data into real-time KPI dashboards shown on TV screens for Sales, Customer Support, and Artwork Closing, tracking metrics such as NPS, response times, and inspected files. The dashboards and gamification boosted departmental performance by 30–40%, saved time, and helped raise NPS from 42% to 77% in less than a year.

Gogoprint

Thorsten Schneider

Operations Manager