Case Study: Lexington Podiatry achieves improved patient satisfaction and reduced wait times with Klipfolio

Lexington Podiatry - Customer Case Study

Lexington Podiatry, a foot-and-ankle practice in Lexington, KY, wanted to deepen its patient-first culture while tackling satisfaction-driven challenges: long waits, a frustrating appointment process, and the need to ethically collect online reviews and measurable feedback to guide improvements.

They launched post-visit email surveys (CampaignMonitor + SurveyGizmo) that feed a Klipfolio dashboard reviewed weekly, enabling real-time trend tracking and targeted fixes—staffing changes, added providers, same‑day care for urgent cases, online booking and text reminders, plus a financial dashboard for transparency. The practice now records typical reception waits of 3–4 minutes against a 10‑minute goal, faster issue resolution, more patient trust and reviews, and clearer operational and financial decisions.

Lexington Podiatry

Elise Hinchman

Marketing Director