Case Study: Lexington Podiatry improves patient satisfaction with Klipfolio

Lexington Podiatry boosts patient satisfaction by 30% with Klipfolio

Lexington Podiatry, a Kentucky-based podiatric clinic, sought to improve patient satisfaction by identifying and resolving common issues like long wait times and poor staff interactions. To gain these insights, they needed a tool to organize and analyze patient survey data collected via SurveyGizmo and CampaignMonitor, which led them to partner with Klipfolio and use its Klips dashboard product.

Using Klipfolio, the clinic created visual dashboards to track survey results and uncover trends in patient sentiment. This enabled them to diagnose problems, set performance goals, and make data-driven operational changes, such as adjusting staff levels. As a result of implementing the Klipfolio solution, Lexington Podiatry improved patient satisfaction by 30%.

Lexington Podiatry