Case Study: Equinox Agents achieves real-time visibility and operational success with Klipfolio

Dashboards are the backbone of success for chat support providers

Equinox Agents, a Phoenix-based provider of proactive live chat support, needed a better way to track and share performance data. Their in-house Google Sheets dashboard was time-consuming to maintain, clunky, and not user-friendly, making it hard to keep executives, staff, and clients aligned on key chat and lead-generation metrics.

Switching to Klipfolio gave them easy-to-manage, powerful dashboards that track CSAT, chats handled, ASA, AHT, SLA, visitors, leads, and IQS. Dashboards are displayed on TVs, shared via published links and mobile apps, and emailed to leaders, saving time, improving real-time decision-making, and increasing internal and client transparency while letting nontechnical staff update reports.

Equinox Agents

Piyush Parikh

Co-Founder