Case Study: Aviva improves real-time IT service visibility with Klipfolio Dashboard

Aviva - Customer Case Study

Aviva, a major international insurance company and the largest in the UK, faced a challenge with its IT Service Center's lack of real-time data visibility. Their previous dashboard was ineffective, and analysts were spending excessive time manually aggregating reports, hindering their ability to make quick, informed decisions to maintain their high service standards. They turned to Klipfolio to find a more efficient solution.

Klipfolio implemented its dashboard to provide real-time access to KPIs on both desktop and mobile devices. This solution automated reporting, freeing up analyst time for other projects, and gave managers the actionable data needed to track performance against goals like their strict Service Level Agreement. The Klipfolio dashboard significantly improved operational efficiency and became a point of pride for the IT team, impressing other departments within Aviva with its capabilities.

Aviva

Daniel Steel

Head of IT Operations