Case Study: Mantrac Group achieves paperless, real-time field service and streamlined maintenance with Klipboard

Caterpillar implemented Klipboard to provide a paperless way of managing field service jobs and maintain scheduled servicing of complex machinery

Mantrac Group, one of the world’s largest Caterpillar dealers operating across Africa, faced slow, paper-based processes for planned servicing and maintenance of Caterpillar engines and power generators. Using pre-printed triplicate forms and multiple disparate tools, their engineers experienced delays returning job information to the office, incomplete records, duplicate data entry, and no efficient real-time way to receive, document, and close jobs.

Klipboard implemented its mobile field service platform, including a drag-and-drop scheduler and a mobile app that delivers the correct job forms, customer details, history, routing, PDFs, image capture and electronic signatures to engineers in the field. Klipboard’s solution removed paper processes, eliminated duplicate entry, enabled real-time job monitoring via the Klipboard dashboard, and allowed engineers to send completed work back to the office instantly—strengthening reporting and improving turnaround and operational oversight.

Mantrac Group