Case Study: Soak&Sleep boosts conversion by 12% and AOV by 11% with Klevu Premium Plus

Soak&Sleep - Customer Case Study

Soak&Sleep, a bedding retailer focused on personalized customer experiences, needed to level up on-site search to boost ecommerce conversion, reduce manual work, and capture shopper intent across the business. Having used Klevu previously, they upgraded to the Klevu Premium Plus plan to access advanced natural language processing, enhanced autosuggestions, and the Klevu Personalization Engine.

Klevu implemented the Premium Plus Discovery Suite so searches now understand shopper intent and complex queries (e.g., “super king duvet under 100”) and return highly relevant results. The upgrade produced clear, measurable gains: +11% average order value for search, +12% ecommerce conversion rate for search and a 24% increase in per‑session value from search, supported by ongoing guidance from the Klevu Customer Success Team.

Soak&Sleep

Alex McKenna

Ecommerce Trading Manager