Case Study: Online Home Shop achieves higher search-led revenue with Klevu

Online Home Shop Driving Home Results with Personalised Search

Online Home Shop, an online-only home and lifestyle retailer, needed a better way to help shoppers find products across a rapidly growing catalog. Its Magento native search was basic, returned irrelevant or zero results, and created too much manual work for the ecommerce team. To solve this, Online Home Shop partnered with **Klevu** and Superb, using Klevu’s search and product discovery platform to improve the customer journey and reduce reliance on manual fixes.

With **Klevu**, Online Home Shop implemented more powerful search, merchandising, and personalised discovery features, including zero-results reporting, product widgets, and AI-driven merchandising rules. The results were strong: search-led revenue increased by **30%**, sessions using search rose **13%**, conversion rate improved by **8.5%**, and search exits dropped by **3%**. The brand also saw an **18% increase in item list clicks** on category pages, showing that **Klevu** helped surface more relevant products and boost engagement.

Online Home Shop

Gary Brook

Ecommerce and Trade Manager