Case Study: Lana Furniture achieves 99.9% reduction in 'search not found' errors and 22x ROI with Klevu

Lana Furniture - Customer Case Study

Lana Furniture, a US-based retailer owned by Lana Nguyen, faced frequent “search not found” errors and struggled to handle natural-language shopper queries (for example, “table lamp” vs. “lamp table”). After evaluating options, Lana Furniture selected Klevu and its Premium edition with natural language semantic search to upgrade the store’s on-site search and improve relevance.

Klevu implemented its Premium natural-language search, search landing pages and merchandising capabilities, and provided fast, proactive support to tune results. The changes drove a 99.9% drop in search “not found” errors, delivered a 22x ROI, reduced bounce rates and improved customer engagement—customers find products more easily and stay on the site thanks to Klevu’s solution.

Lana Furniture

Lana Nguyen

Owner