Case Study: Oklahoma Embroidery Supply & Design (OESD) achieves higher revenue and conversions with Klevu AI product discovery

How OESD Boosted Revenue and Conversions with Klevu and IntuitSolutions on BigCommerce

OESD (Oklahoma Embroidery Supply and Design) faced difficulties with product discovery, search accuracy, and lack of personalization across a large, diverse catalog of physical and digital embroidery products. To solve these issues they partnered with Klevu (alongside IntuitSolutions on the BigCommerce platform) to improve on-site search, navigation, and tailored shopping experiences.

Klevu implemented AI-driven on-site search, category merchandising, dynamic banners, and personalization (leveraging machine learning and review data) to surface relevant results and guide buyers. The Klevu solution delivered measurable impact: a 60% click-through rate on searches, ~65K search users per month (with searched products driving roughly 20% of site revenue), plus improved recommendations, merchandising, and conversion opportunities.

OESD

Rebecca Benedict

OESD