Case Study: Cox & Cox achieves 81% increase in search-generated revenue with Klevu

Cox & Cox - Customer Case Study

Cox & Cox, a £15 million UK homeware retailer, faced poor results from native Magento search that limited on-site revenue and merchandising insight. To improve discovery and drive more revenue they replaced previous solutions with Klevu’s intelligent, AI‑powered on‑site search on their Magento 2 platform.

Klevu implemented an AI/NLP search solution (live in ~2 months) that indexes product and non‑product content, surfaces trending items in the search overlay, and enables promotional/product rules. The Klevu deployment lifted key metrics markedly: +81% search‑generated revenue, x4 ECR for search users, 15% peak search conversion and +53% search sessions, while increasing search usage and informing buying and marketing decisions.

Cox & Cox

Aynsley Peet

E-Commerce Manager