Case Study: Hewlett Packard Enterprise achieves faster knowledge publishing and lower support volume with Klever Insight

Hewlett Packard Enterprise - Customer Case Study

Hewlett Packard Enterprise (HPE) sought to validate its progress toward a next-generation, knowledge-centered service model. The challenge was an internal uncertainty; despite a strong foundational program, HPE leadership needed an objective, third-party assessment to confirm their capabilities and identify hidden gaps to maintain momentum. To address this, HPE partnered with vendor Klever Insight for a Knowledge Sharing Capability Assessment.

Klever Insight conducted a comprehensive survey and analysis of HPE's knowledge-sharing culture across its global teams. The vendor's consultative report provided critical insights, leading HPE to overhaul processes and introduce recognition programs. The measurable results were significant: knowledge publishing time was reduced from days to just 32 minutes, foundation support case volume dropped by 9.35% annually for two consecutive years, and a customer delight score of 97% was maintained.

Hewlett Packard Enterprise

Ashimendu Bose

Director