Case Study: Swoon improves logistics performance and cuts manual reporting with Kleene.ai

Swoon - Customer Case Study

Swoon, a British e-commerce furniture brand, faced significant data challenges in understanding its supply chain and logistics. They were struggling to optimize key performance indicators and reduce manual processes, which consumed 160 hours per month. To address this, Swoon partnered with the data value platform Kleene.ai to gain actionable insights and improve operational efficiency.

By implementing Kleene.ai, Swoon consolidated its data and automated reporting. This allowed the company to leverage machine learning for supply chain management and monitor supplier performance. As a result, Kleene.ai helped Swoon save significant time in manual reporting, reduce return rates by 31.5%, and improve on-time in-full (OTIF) deliveries by 8%.

Swoon

Rachel Ha

Head of Finance